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PLEASE
NOTE!
We ship all our products
Worldwide. Some countries however may have a honey embargo to
which we can not ship. |
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SHIPPING
POLICY:
In order to give you the Best
Shipping Rate without over or under charging for
shipping, we use two Services: UPS and US-Mail. Please note,
we don't 'ship for a 'profit' - we ship nationwide
(within the United States) as
a service to you.
Within the United States
we ship with UPS ground. If you receive a package that has
been partially damaged in transit, we will replace the
damaged part of the shipment under one condition: You MUST
keep the package in it's original box and show it to your
UPS delivery person (yes, even sticky honey) so he/she can
VERIFY the damage. UPS has experienced too many costly
'False Claims' and now requires personal inspection of ANY damage caused in transit before sending claim forms.
PLEASE
NOTE: You MUST INSPECT SHIPMENT IMMEDIATELY UPON RECEIPT. We
will NOT honor any complaints AFTER 7 DAYS of receipt of
package for ANY REASON AT ALL.
Packages to the US
East Coast:
Let us know how soon you need your package: UPS Ground to
the east coast takes 6-8 business days (NOT
counting weekends and holidays), so you can expect to receive
your package within 1 1/2 to 2 weeks. With UPS 1st, 2nd or
3rd day air, you will receive your package within 1, 2 or 3 Business
Days (NOT counting weekends or holidays). When you place your order, there is a 'Special
Shipping Instructions' section' at the bottom of the order form.
Let us know if
you need your package shipped by UPS 1st, 2nd or 3rd day
air. UPS Ground is standard procedure.
To place your order now, go to:
www.manukahoneyusa.com/SecureShopping.htm
Packages to Alaska and Hawaii
are shipped by US Air Mail.
Shipping
to CANADA and OTHER COUNTRIES:
Please
be aware that MANUKA HONEY USA charges for PRODUCTS and SHIPPING
only. Customs may charge you an additional fee to 'import'
Manuka Products into your Country. We do not know if and how
much Customs may charge you.
PLEASE NOTE:
We do NOT accept any returns from a foreign country for any
reason at all, except damaged part of a shipment. Further Note
that we do NOT accept any returned items based on complaints
'that custom charges are too high' or any other similar petty
reason. If you wish to receive our products, it will cost you a
little more to import them into your country. We do NOT know how
much customs will be, you will need to contact Customs directly.
Thank you for your understanding and cooperation. The
Management.
| Manuka Honey
is gathered from the Tea Tree of New Zealand and has
been researched by Dr. Molan of the Waikato
University of New Zealand for the past 20 years. |
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COMPANY
POLICY:
Please note that our
TOLL-FREE Number: 1-800 395 2196 is our ORDER number only!
If you have product questions, please send us an e-mail to:manuka@manukahoneyusa.com
and we will get back to you normally within 24-48 hours. If
you have medical questions of any kind, those types of questions need
to be addressed to your own personal medical healthcare
provider. MANUKA HONEY USA does NOT have a doctor on staff
and therefore is not authorized to answers medical questions
of any kind. Our Toll-Free number is not to be used as a
discussion line - holding up other customers from placing
their orders.
We at MANUKA HONEY USA
strongly advise you to consult with your doctor
FIRST, before
using ANY alternative products to treat an ailment,
including ALL products that we have for sale at Manuka Honey
USA.
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MANUKA
HONEY USA as a company, the owner, the manager
and all it's employees can NOT be held liable or responsible
in any way for ANY
outcome you may experience when using ANY of our products. Every person is different,
and may react in a different way to natural remedies. It is
your sole responsibility to check with your doctor FIRST,
before eating or applying any natural remedies to your body.
When you buy ANY one or
more of our products, you
automatically agree to hold MANUKA HONEY USA
and it's employees harmless of any claims whatsoever. It is
your sole responsibility to seek professional medical
advice for all your medical needs. |
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Reasons
to consult with your doctor first: Find out if you are
allergic to honey, oil, soap, bee venom, tea tree products, (depending on which
product you are planning to buy) etc. Find out if you are
diabetic or borderline diabetic (and don't know it yet...),
or if any of our products may cause a reaction together with
other medication you are currently taking...
MANUKA
HONEY USA does NOT make any health-claims of any kind
whatsoever on any
of it's products sold online or at the retail store
location. We describe what a product is used for
and how it is meant to be applied for various ailments, but we DO NOT
make any promises of 'healing' or 'health claims',
cures or treatments of
any kind - whatsoever! Natural remedies are used at ones own
responsibility and liability! Again we advise that you consult with your
doctor first.
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We
do not accept any returns on un-broken, or opened
containers. We do not accept returns, if customer does 'not
like taste of honey' or simply 'changes their mind', buyer's
remorse, or any other petty reasons, or if a customer wants to cancel an order that has already left our premises.
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| Please
Note: MANUKA HONEY USA reserves the right to select high quality,
certified manuka honey sources of it's choice. MANUKA HONEY USA is not bound to deliver it's customers certain
Brand Names of manuka honey and will not accept any returns based
on Brand Name Preferences. |
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All
Internet Sales are FINAL, we do not accept any returns. We,
MANUKA HONEY USA, reserve the right to refuse service to anyone for any reason
at all, specifically to customers who proof to be extremely
demanding, difficult, unnecessary time consuming, negative, aggressive,
obnoxious, rude, irrational for a petty reason, moody, threatening, or unpleasant in any other way
during the course of a business transaction. We reserve the
right, and may choose not to do business at all with such a
confrontational type of customer and are certainly NOT interested in any type of
repeat business. (This message dos NOT apply to the 99,9999%
of our customers who have been absolutely pleasant and
wonderful people to deal with since 1995).
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